Annoyed because delivery to your customer didn’t go as planned? Yah… we get it! No one likes a delivery exception. When customers place an order, they understandably expect to receive it on or before the designated delivery date.
Here's a conversation that, albeit overly simplistic, suggests the importance of using a 3PL service. “Hey boss, its Al… I’m here at the warehouse, and a potential customer asked me this morning, ‘Is it even worth it to hire a 3PL to fulfill my orders?’ And I said, ‘Uhhhhhhh… YAH!’” “Great job, Al. Did you tell him why?” Here’s what Al could have – and should have - conveyed.
The use of Third Party Logistics (3PLs) has improved the customer experience, according to 88% of shippers. This is based on a 2021 3PL Logistics Study done by Penske Logistics and Infosys. Furthermore, according to 76% of 3PL users, 3PLs offer fresh and creative approaches to enhancing logistics efficiency. The bottom line is, utilizing a third-party logistics provider (3PL) can assist you in enhancing customer service!
What distinguishes your business from your competitors? Is it your product line? Your brand’s uniqueness?
A fulfillment center is more than just a storage facility. Fulfillment centers, in addition to holding your inventory, can also manage the packing and distribution of your orders. Fulfillment centers are, therefore, an excellent approach for helping to optimize and simplify your business’s logistical needs.