Whether you are in charge of a large corporation or a small business, you have everything to gain from optimizing your shipping process. The way you deliver your products will have a major impact on the overall customer experience. Issues like delayed shipping, improper packaging, or even damaged products are surefire ways to damage your reputation and irk your customers.
Here are some very interesting facts about B2B e-commerce that we thought you might find intriguing. Since 2020, the B2B e-commerce channel has rapidly risen to the forefront and has replaced in-person sales as a major channel for many corporate buyers. Despite this, a lot of B2B organizations claim that “clients aren’t ready” and that “e-commerce is an immature market for enterprises like ours.” Here are four other misconceptions about B2B e-commerce that you should be aware of. B2B Customers Prefer In-Person Interactions Not necessarily. When given the option, McKinsey and Company found that two-thirds of business clients choose remote or digital versus in-person engagement.