Business to business (B2B) and business to consumer (B2C) order fulfillment requires distinct approaches and operations. Every order, whether for a business or consumer, must be geared towards building brand loyalty. When choosing a 3PL to meet your business’s needs, there are some key differences between B2B and B2C order fulfillment that you should be aware of. Read on to find out more about what they are! Understanding Order Fulfillment for the B2B Market B2B order fulfillment involves merchandise being shipped directly to businesses and retailers.
What is involved in order fulfillment, and why is it so important? On the surface, order fulfillment may appear to be a simple process: after receiving an order, you pick and pack the item before dispatching it to your customer. While this may seem straightforward, anyone who works in supply chain management will know that several moving parts are required to ensure these steps go off without a hitch. In this article, we will examine in greater detail what goes into the order fulfillment process. Step 1: Receiving an Order for Fulfillment This may happen in a variety of ways, depending on how your firm functions.
Hi again! It’s me, Al, your fulfillment advisor extraordinaire. And if you sell products… lots of them, a 3PL will change your life and the life of your business.
Whether you are in charge of a large corporation or a small business, you have everything to gain from optimizing your shipping process. The way you deliver your products will have a major impact on the overall customer experience. Issues like delayed shipping, improper packaging, or even damaged products are surefire ways to damage your reputation and irk your customers.
Here are some very interesting facts about B2B e-commerce that we thought you might find intriguing. Since 2020, the B2B e-commerce channel has rapidly risen to the forefront and has replaced in-person sales as a major channel for many corporate buyers. Despite this, a lot of B2B organizations claim that “clients aren’t ready” and that “e-commerce is an immature market for enterprises like ours.” Here are four other misconceptions about B2B e-commerce that you should be aware of. B2B Customers Prefer In-Person Interactions Not necessarily. When given the option, McKinsey and Company found that two-thirds of business clients choose remote or digital versus in-person engagement.
Annoyed because delivery to your customer didn’t go as planned? Yah… we get it! No one likes a delivery exception. When customers place an order, they understandably expect to receive it on or before the designated delivery date.
Here's a conversation that, albeit overly simplistic, suggests the importance of using a 3PL service. “Hey boss, its Al… I’m here at the warehouse, and a potential customer asked me this morning, ‘Is it even worth it to hire a 3PL to fulfill my orders?’ And I said, ‘Uhhhhhhh… YAH!’” “Great job, Al. Did you tell him why?” Here’s what Al could have – and should have - conveyed.
The use of Third Party Logistics (3PLs) has improved the customer experience, according to 88% of shippers. This is based on a 2021 3PL Logistics Study done by Penske Logistics and Infosys. Furthermore, according to 76% of 3PL users, 3PLs offer fresh and creative approaches to enhancing logistics efficiency. The bottom line is, utilizing a third-party logistics provider (3PL) can assist you in enhancing customer service!